Kitcha Inc policy for data management and cookies

Kitxha Inc respects your privacy and the right to have control over your personal data. We will be open about what information we collect and why, and we will protect it as securely as possible.

The Kitxha Inc ("Company") personal data policy describes what data we collect, for what purpose it is collected, how you can have control over your own data and how you can contact us. This privacy policy applies when you use apps, web pages and services included under an app or on a website administered by the Company. The company is responsible for personal data in accordance with these conditions and is responsible for processing in accordance with current legislation.

We track your web activity and may use it for marketing purposes
Example. Based on which products you buy or visit the store, we can adapt our newsletters and marketing so that you receive more relevant offers and content.

We collect personal data on special occasions for the purpose of marketing communication, product information and customer communication
Example. Some personal data is needed so that we can send ordered goods to you or email you when a product you requested is back in stock.

We process specified personal data by submitting them to integrated systems
Example. When we send ordered goods to you, we use Postnord's Pacsoft tool to easily and quickly book the shipping. The Wix service is used for newsletters and reviews are collected via Wix or Trustpilot.

We save personal data in our system for market analysis
Example. We send newsletters via e-mail to you who bought from us. We usually send 1-4 newsletters a month where we advise on new products and offer different types of cards or craft inspiration. You can easily unsubscribe via a link in the newsletter.

We perform automatic profiling based on web activity, and your profile may be used for marketing purposes
Example. If you shopped or showed great interest in a certain product category, we may adapt newsletters and offers to your interests.

Personal data we collect

Kitxha Inc collects the data primarily directly from you as a customer. Examples of personal data we collect are your name, contact information for you such as mobile phone number and email address. The company may update your information from other public registers, such as SPAR, if it is necessary to maintain good record keeping.

Kitxha Inc registers, or may register your personal data in connection with:

When you place an order on kitxha.com or otherwise order goods from us.
When you enter your email address or mobile phone number on the website.
If you contact us by email, by phone, our websites and social media.
If you sign up for the Company's newsletter.
Your visit to our websites and app, including but not limited to traffic data, location data, weblogs and other communication data as well as e.g. the IP address, device type, operating system and browser type used for the visit.

Collection with consent

By filling in a consent form on the website (e.g. subscribe to newsletters, take part in offers, etc.) you agree that your personal data (e.g. your name, phone number and e-mail address) may be used for marketing purposes for the service exposed in connection with which you are asked to fill in your personal data.

We also collect your IP address, geographic location and interests in order to better adapt our marketing to you.

When you visit our website, you also agree that we may place cookies, both so-called first-party and third-party cookies, on your computer. Such cookies follow you and your surfing behavior in order to be able to offer you marketing based on your behavior.

Collection with balance of interest/legitimate interest

The company processes personal data in order to be able to send direct marketing via e-mail and SMS.
The marketing refers to the company's own, similar products. Through its marketing, the company also gives tips on how similar products can performbe used. In all direct marketing there is the possibility to simply opt out of future mailings.
The company processes personal data for the purpose of following up orders placed via e-mail. Via Trustpilot, the company sends e-mails and asks for a rating of the purchase experience as well as the possibility to rate products. In the mailings, the recipient can easily opt out of future mailings.

How we use collected information

The company processes personal data mainly for the purposes stated below as well as for any additional purposes stated at the time of collection:

To fulfill orders for services via one of the platforms offered by the Company;
Enable good customer service, such as handling your requests, collecting reviews, correcting incorrect information or sending information that you have requested e.g. newsletter;
Information about ordering a service is stored and analyzed, and is the basis for offers and discounts as well as marketing of both a general and targeted nature;
To be able to administer, carry out analyzes and market research;
For system administration and to produce statistical data about our users' behavior and patterns but this does not identify an individual person but takes place on an aggregated level;
To develop, deliver and improve our products and services by analyzing your behavior on our websites and app.
Personal data is also used during analysis to carry out segmentation/profiling, in order to be able to develop targeted offers and services
To send you information and marketing via SMS, e-mail, app, push or other digital means of contact such as e.g. social media when you have an active customer relationship with us;
To contact you via app, SMS, email or post about other offers, promotions or services that we think may be of interest to you, please note that you can opt out of this marketing at any time;
To be able to provide you with relevant recommendations, offers and customized services based on what others with similar behavioral patterns have been interested in, what you have selected for service, viewed and shown interest in;
To help us develop our website and app to be more useful and to improve your user experience of the platforms offered through the Company by being able to adapt the display of the services to the device used;
To send important notices such as communications about changes to our terms and policies;

Information that may be disclosed

We may share information with other companies that process data on our behalf in order for us to perform our services, e.g. analysis, distribution or other services to enforce and enforce our Terms of Service and Terms of Delivery. In all handling of personal data, however, a high level of security and confidentiality is always observed.

The company only cooperates with partners who process personal data within the EU/EEA or with companies that maintain the same level of protection as within the EU/EEA by e.g. have joined the so-called Privacy Shield agreement between the EU and the US.

About cookies

When you use our website, it may happen that personal data is collected via e.g. cookies. However, this is only done via a separate consent. The information about your use and which pages are visited is then stored. This may be technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When visiting our websites where our services are provided, various technologies may be used to recognize you in order to learn more about our users. This can be done directly or through the use of third-party technology.

Legal basis, storage and thinning of personal data

By providing information to the Company, you give your permission for the Company to register and store information about the service you have purchased and to process the specified personal data for specified purposes. As a legal basis for processing, the Company will refer to contract fulfillment, legitimate interest or consent. If the Company uses legitimate interest as a basis, it will only be done for the purposes set out above.

Please note that you can withdraw your consent at any time by contacting us, for contact details see the heading How to contact us.

The processing takes place in accordance with current legislation and means that personal data is not preserved for a longer period of time than is necessary with regard to the purposes of the processing. The company will store your personal data as long as you are a customer with us. Information older than 3 years is not used for marketing purposes. In practical terms, this means that data is thinned out when it is no longer relevant or necessary for analyzes or direct marketing for the purposes for which it has been collected. Certain information can be kept longer as it is required due to other legal requirements, such as the Accounting Act. A high level of security and confidentiality is always observed in all handling of personal data.

Your rights and choices

You have rights regarding your personal data and you have the opportunity to influence your information and what is saved. The company will, on its own or the customer's initiative, correct information that is found to be incorrect. You can also at any time request that your data be deleted or that its use be restricted by contacting us (for contact methods see the heading How to contact us). Note, however, that we cannot delete your data if you have an ongoing order, unpaid invoice or similar. If you believe that your rights are not respected by us, you are welcome to contact the Company or you can contact the data inspection (datainspektionen@datainspektionen.se).

You can opt out of receiving marketing communications from us at any time by contacting us or by unsubscribing from further email and SMS communications that we send you. You are always welcome to contact our customer service for help in rejecting our communications.

You can, once a year free of charge, obtain information about which personal data is registered, by requesting in writing a so-called register extract from Kitxha Inc.

Links to other websites

In the event that our website contains links to third party websites, websites, or material published by third parties, these links are for informational purposes only. As the Company has no control over the content of these websites or their materials, we are therefore not responsible for their content. The company is also not responsible for damages or losses that could arise from the use of these links.